Terms of Service

1. Acceptance of Terms

By accessing or using the VENZX platform, API, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization, and "you" refers to both you and the organization. If you do not agree to these Terms, do not access or use the Service.

2. Service Description

VENZX provides a runtime action-control checkpoint API for AI agents. The Service inspects an agent's tool calls against a configurable policy and returns a verdict — allow, block, or needs_review (held for human approval) — enforcing the tool allowlist (with SSRF / cloud-metadata and outbound-domain blocking), human-approval gates, and per-run spend limits. The Service additionally writes a tamper-evident audit log of every decision for the customer to export.

VENZX is a developer tool intended for businesses and teams integrating AI agents into their applications. You are responsible for defining the policy, integrating the API into your application, and acting on its verdicts. The Service's detections are probabilistic — see Section 8 and Section 12 — and are not a substitute for your own security review of AI-generated content before it reaches end users.

3. Account Registration

You must register for an account to use the Service. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security and confidentiality of your account credentials and API keys
• Notify us immediately of any unauthorized use of your account or API key
• Accept responsibility for all activity that occurs under your account

You must be at least 18 years of age to create an account.

4. API Usage and Credits

4.1 Credits

Access to the API is metered by credits. Each successful API call deducts credits from your balance as described in our pricing documentation. Credits are purchased in advance and are non-refundable except as required by applicable law or as expressly provided in these Terms.

4.2 Rate Limits

We enforce rate limits to maintain service quality. You agree not to circumvent or attempt to circumvent rate limits. We reserve the right to modify rate limits at any time.

4.3 API Keys

API keys are confidential credentials. You are responsible for all API calls made using your key. Do not share, embed in client-side code, or expose your API key publicly. We are not liable for charges or damages resulting from unauthorized use of your API key.

4.4 Service Availability

We strive to provide reliable uptime but do not guarantee uninterrupted access. We may suspend or modify the Service for maintenance, upgrades, or to address security issues with or without advance notice.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in compliance with these Terms. The following uses are strictly prohibited:

5.1 Deceptive and Harmful Communications

• Generating phishing messages, scam content, or fraudulent communications
• Creating disinformation, fake news, or deliberately false content intended to deceive
• Impersonating individuals, companies, or institutions without authorization
• Psychological manipulation of individuals against their own interests or well-being
• Targeting or exploiting vulnerable individuals including minors, elderly persons, or individuals with cognitive impairments

5.2 Spam and Unsolicited Communications

• Sending unsolicited bulk emails, messages, or communications (spam)
• Generating content for mass unsolicited marketing campaigns
• Using the API to automate unsolicited outreach at scale

5.3 Illegal Activities

• Any use that violates applicable local, national, or international law or regulation
• Content that facilitates harassment, stalking, threats, or abuse
• Content related to illegal goods or services
• Violations of consumer protection or unfair business practice laws

5.4 Platform Abuse

• Reverse engineering, decompiling, or attempting to extract model weights or underlying logic
• Reselling or sublicensing raw API access without express written authorization from VENZX
• Circumventing usage limits, billing, or access controls
• Automated scraping of the web application

Violation of this Acceptable Use Policy may result in immediate account suspension and termination without refund.

6. Billing and Payments

All payments are processed by Polar as our merchant of record. By purchasing credits, you authorize Polar to charge your payment method for the selected amount on our behalf. All sales are final. Credits do not expire but are non-transferable and non-redeemable for cash.

Taxes. Prices displayed do not include Goods and Services Tax (GST), VAT, sales tax, or other transaction taxes. The applicable tax for your jurisdiction is calculated and collected by Polar at checkout. You are responsible for any additional taxes (including withholding tax or reverse-charge GST) that may be due in your local jurisdiction.

Refunds and cancellation. Credits are pre-paid digital goods. Unused credits do not expire and may be used at any time during the lifetime of your account. Refund requests for billing errors (duplicate charges, charges for credits not delivered, documented Service unavailability) should be sent to our grievance officer at grievance@venzx.com within 30 days of the transaction; we acknowledge requests within 24 hours and process eligible refunds within 15 working days. Where applicable law (including the Indian Consumer Protection Act, 2019) mandates a refund, we comply within the statutory period. Voluntary cancellations of consumed credits are not refundable. Account deletion forfeits any remaining credit balance.

We reserve the right to change pricing at any time. Price changes will be communicated with at least 14 days' notice and will apply only to future purchases.

In the event of billing errors, contact us within 30 days for review. We are not liable for errors reported after this window.

7. Intellectual Property

7.1 Your Content

You retain all ownership rights in the inputs you submit to the API and in the outputs generated for you. You grant VENZX a limited, non-exclusive license to process your inputs solely to provide the Service.

7.2 VENZX IP

The VENZX platform, API, software, models, user interface, and all associated intellectual property are owned by VENZX or its licensors. These Terms do not grant you any rights in VENZX IP beyond the limited right to use the Service as described herein.

7.3 Feedback

If you provide feedback or suggestions about the Service, you grant VENZX a perpetual, royalty-free license to use such feedback without restriction or obligation to you.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, VENZX DISCLAIMS ALL WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, EFFECTIVE, SUITABLE FOR YOUR INTENDED PURPOSE, OR ACHIEVE ANY PARTICULAR PERSUASIVE OR COMMERCIAL OUTCOME.

AI-GENERATED CONTENT IS NOT PROFESSIONAL LEGAL, FINANCIAL, MEDICAL, OR PSYCHOLOGICAL ADVICE. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, APPROVING, AND TAKING RESPONSIBILITY FOR ANY CONTENT GENERATED BY THE SERVICE BEFORE USE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VENZX AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VENZX IN THE 90 DAYS PRECEDING THE CLAIM, OR (B) $50 USD.

10. Indemnification

You agree to indemnify, defend, and hold harmless VENZX and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or third-party right; or (d) any content you generate using the Service.

11. Termination

You may close your account at any time. We may suspend or terminate your account immediately and without notice if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion. Upon termination, your right to use the Service ceases immediately. Unused credits at termination are non-refundable unless termination was caused by our breach.

Sections 7, 8, 9, 10, 12, and 13 survive termination of these Terms.

12. Limitations and Disclaimer

The Service inspects your AI agent's tool calls (and optionally its inputs and outputs) and returns verdicts (allow / block / needs_review) together with findings. You acknowledge that:

• Policy enforcement is best-effort. It may produce false positives (blocking benign actions) and false negatives (missing harmful ones).
• You are responsible for configuring an appropriate policy for your use case and reviewing verdicts before they reach end-users in high-stakes flows.
• The Service does not guarantee that every unsafe action is stopped, or any specific reduction in risk. It is one layer of defence, not a substitute for sound application design, access controls, or human review.
• The tamper-evident audit log is evidence of your controls operating; it is not a certification of VENZX. Your auditor evaluates your implementation, not ours.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If unresolved within 30 days, such disputes shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat and venue of arbitration shall be Bengaluru, Karnataka, India. Proceedings shall be conducted in English.

Subject to the above, the courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction over any matters not subject to arbitration. Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief before a court of competent jurisdiction.

Consumer carve-out. If you are a "consumer" as defined under the Consumer Protection Act, 2019, the arbitration clause above does not apply to you, and you retain your statutory right to approach the appropriate Consumer Disputes Redressal Forum.

14. Changes to These Terms

We may revise these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the platform at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Indian Legal Compliance

VENZX is operated as an independent sole proprietorship based in India and is subject to Indian law, including but not limited to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.

As required under Rule 3(1)(b) of the IT (Intermediary Guidelines) Rules, 2021, VENZX maintains a Grievance Officer to address complaints related to the Service. Details of the Grievance Officer are provided in Section 16 below.

VENZX does not knowingly facilitate or enable any content that violates applicable Indian law. We reserve the right to take down, disable, or remove content or accounts that breach Indian law upon receiving actual knowledge of such violation, and will comply with lawful government orders as required.

16. Grievance Officer

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of the Grievance Officer are as follows:

Operator: VENZX (independent sole proprietorship, Bengaluru, India)
Grievance Officer: Grievance Officer, VENZX
Email: grievance@venzx.com
Response Time: We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt, as required under applicable law.
Postal address: Available on request via the email above for verified legal notices.

Any user or affected party may file a grievance or complaint related to content, privacy, or abuse of the Service by writing to the Grievance Officer at the email address above. Complaints must include: (a) your name and contact details, (b) a description of the grievance, and (c) any relevant evidence or context.

17. Contact

For general questions about these Terms, contact us at:
Email: grievance@venzx.com
Website: venzx.com